Shipping policy
Thank you for visiting and shopping at Rubix Studios Pty. Ltd. The following information sets out the terms and conditions that constitute our Shipping Policy.
Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
Shipment Processing Time
Processing time refers to the time it takes to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 1 to 3 business days. We will contact you if, for some reason, there are any delays.
However, some orders may ship within as few as 1 day, and some may take up to 14 days.
Shipment Locations
(a) Domestic and International
Rubix Studios Pty. Ltd. ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at support@rubixstudios.com.au.
Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided. Delivery times are estimates and commence from the date of shipment rather than the date of order. Delivery times are to be used as a guide only and are subject to your order's acceptance and approval. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
Express Shipping
- The order will arrive within 1 to 3 business days.
- Express shipping costs are as per current Australian post rates.
Standard Shipping
- The order will arrive within 3 to 7 business days.
- Standard shipping costs are as per current Australian post rates.
Please note:
Business day means Monday to Friday, except holidays.
Orders are not shipped or delivered on weekends or holidays.
The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Products may be delivered in separate shipments.
When placing your order, we consider these factors when calculating the Estimated Delivery Date:
- Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
- Weight factor: Shipping costs are based on the weight of your order and the delivery method. To determine how much your order will cost, add the items you want to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
We will not be responsible for wrong shipping addresses if you provide incorrect information.
In-store pickup dates vary based on product availability.
Tracking Options
Rubix Studios Pty. Ltd. aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
(b) Domestic and International
All orders delivered within Australia automatically have tracking information.
International orders are sent with Australia Post. This service comes with tracking, and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the destination country's import duties, fees, and taxes. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Rubix Studios Pty. Ltd. is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these chargers, and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, custom requirements or other things like taxes, fees, levies, costs, or expenses associated with importing products you purchase from us and shipping them internationally.
Damages
If there is any damage to the packaging on delivery, contact us immediately at support@rubixstudios.com.au.
Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Rubix Studios Pty. Ltd. politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at support@rubixstudios.com.au to report missing or lost packages.
Questions
If you have any questions about the delivery and shipment of your order, please contact us at support@rubixstudios.com.au.
This policy is effective from 16th June 2019.
Last updated 14th March 2025.