Privacy policy
1. We respect your privacy
Rubix Studios Pty. Ltd. respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).
"Personal information" is information we hold that is identifiable as being about you. This includes information such as your name, email address, identification number or any other type of information that can reasonably identify an individual, either directly or indirectly.
You may contact us in writing at 5 Beaumont Parade, West Footscray, Victoria, 3012 for further information about this Privacy Policy.
2. What personal information is collected
From time to time, Rubix Studios Pty. Ltd. will receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information or communicate with our customer support.
We may also collect any other information you provide while interacting with us.
3. How we collect your personal information
Rubix Studios Pty. Ltd. collects personal information from you in various ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.
4. How we use your personal information
Rubix Studios Pty. Ltd. may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services, and opportunities that are available to you.
Rubix Studios Pty. Ltd. will use personal information only for the purposes that you consent to. This may include:
If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, or legal proceedings or in response to a law enforcement agency request.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer our user databases to the extent permissible by law, together with any personal information and non-personal information contained in those databases.
5. Disclosure of your personal information
Rubix Studios Pty. Ltd. may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
If we disclose your personal information to a third party, we will protect it in accordance to this privacy policy.
6. General Data Protection Regulation (GDPR) for the European Union (EU)
Rubix Studios Pty. Ltd. will comply with the principles of data protection set out in the GDPR for fairness, transparency and lawful data collection and use.
We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data we collect and how we use it.
We will only collect your personal information with your express consent for a specific purpose, and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
We will also process your personal information if it is necessary for our legitimate interests or to fulfil a contractual or legal obligation.
We process your personal information if it is necessary to protect your life or in a medical situation, if it is necessary to carry out a public function or a task of public interest, or if the function has a clear basis in law.
We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin, unless we have obtained your explicit consent or if it is being collected subject to and in accordance with the GDPR.
You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
7. Your rights under the GDPR
If you are an individual residing in the EU, you have certain rights regarding how your personal information is obtained and used. Rubix Studios Pty. Ltd. complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.
Except as otherwise provided in the GDPR, you have the following rights:
Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.
We may ask you to verify your identity before acting on any of your requests.
8. Hosting and International Data Transfers
Information we collect may, from time to time, be stored, processed in or transferred between parties or sites in countries outside of Australia. These may include, but are not limited to, Australia.
We and our other group companies have offices and/or facilities in Australia. Appropriate safeguards will protect transfers to each of these countries; these include one or more of the following:
You acknowledge that personal data that you submit for publication through our website or services may be available, via the Internet, around the world. We cannot prevent others from using (or misusing) such personal data.
9. Security of your personal information
Rubix Studios Pty. Ltd. is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, unauthorised access, modification and disclosure.
Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that they have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information you transmit or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.
10. Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth) and to the extent applicable to the EU GDPR. If you would like a copy of the information we hold about you or believe that any information we hold on you is inaccurate, outdated, incomplete, irrelevant or misleading, please email us at hello@rubixstudios.com.au.
We reserve the right to refuse to provide you with information we hold about you in certain circumstances set out in the Privacy Act or any other applicable law.
11. Complaints about privacy
If you have any complaints about our privacy practices, please send details of your complaints to hello@rubixstudios.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
12. Changes to the Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, at our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
13. Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
14. Website
(a) When you visit our website
When you come to our website (www.rubixstudios.com.au), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site so that we can improve our service.
(b) Cookies
We may, from time to time, use cookies on our website. Cookies are very small files that a website uses to identify you when you come back to the site and store details about your use. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may occasionally use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google AdWords. These ads may appear on this website or other websites you visit.
(c) Third-party sites
Our site may, from time to time, have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship endorsement or approval of these websites. Please be aware that Rubix Studios Pty. Ltd. is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.
This policy is effective from 16th June 2019.
Last updated 14th March 2025.