Rubix StudiosRubix Studios
Vincent is the founder and director of Rubix Studios, with over 20 years of experience in branding, marketing, film, photography, and web development. He is a certified partner with industry leaders including Google, Microsoft, AWS, and HubSpot. Vincent also serves as a member of the Maribyrnong City Council Business and Innovation Board and is undertaking an Executive MBA at RMIT University.
Businesses rely heavily on their local SEO agency to improve visibility, attract nearby customers, and deliver measurable growth. However, many business owners are unaware that a large portion of SEO agencies outsource client work to third-party providers. This practice, known as white labelling, often leads to higher costs, generic strategies, and limited transparency.
While outsourcing is not inherently problematic, the lack of clarity surrounding who performs the work and how results are achieved often leaves clients paying premium fees for minimal effort. This article clarifies how local SEO agencies operate, what business owners should expect, and why in-house expertise remains critical for sustainable outcomes.
A local SEO agency may operate under several distinct service structures, each influencing the level of transparency, control, and overall campaign quality. Understanding these differences helps business owners identify which model best suits their goals and expectations.
White-label providers often operate at scale, offering bulk packages to multiple agencies. This method is efficient but may result in repetitive strategies, limited local insight, and minimal direct communication with clients. For many local businesses this structure increases the risk of generic deliverables and inconsistent performance, especially when the provider operates at high volume.
Many local SEO agencies operate as intermediaries between their clients and external vendors. In practice, this means the agency collects payment, manages communication, and oversees billing, while another company performs the core SEO work.
For example, an agency may charge a business $1,500 each month but outsource the full campaign to a third-party provider for approximately half that amount. The difference typically covers management fees, account handling, and administrative costs rather than direct SEO execution.
While this structure can appear efficient, it introduces several areas of concern for business owners seeking transparent value.
Under this arrangement, clients are often paying premium rates for what amounts to a rebranded, third-party service. The final output may still deliver some results, but the absence of transparency and control typically limits long-term performance and consistency.
Local businesses such as trades, hospitality, and retail often suffer most from non-transparent SEO arrangements. White-label providers may not understand regional trends, customer intent, or industry nuances.
A qualified local SEO agency understands its area, the local audience, and the buying behaviour of customers within that region. This insight guides keyword selection, content strategy, and link-building decisions that reflect how people search and purchase locally.
The issue is not the use of outsourcing but the absence of responsibility and traceability. Business owners require clear evidence of where their investment is spent and how it contributes to sustainable growth.
Determining whether a local SEO agency delivers genuine value requires a structured and objective review of its operations, deliverables, and transparency. Cost alone does not indicate quality. A higher fee does not always equate to superior performance, and a lower price does not necessarily reflect poor service. What matters is how the agency justifies its costs and demonstrates measurable outcomes.
Before engaging or renewing a contract, business owners should consider the following questions.
A transparent local SEO agency will present itemised reports, document how each activity contributes to your objectives, and explain the reasoning behind its strategies. When such information is limited or unavailable, it often suggests the use of generic packages with minimal direct involvement.
Effective agencies demonstrate value through accountability, detailed reporting, and verifiable progress rather than assumptions or automated summaries.
A reputable local SEO agency manages all core activities internally. In-house teams ensure each campaign aligns with business goals and delivers measurable results.
Key advantages of in-house SEO include:
In-house teams ensure every initiative is data-driven, locally focused, and tailored to the client’s objectives.
Outsourcing can add value when managed under strict supervision. A well-structured local SEO agency may use external writers or niche link specialists for efficiency.
The key difference lies in control and accountability. When the agency maintains authority over the strategy, quality, and reporting, outsourcing becomes a managed collaboration rather than a hidden transaction.
In contrast, white-label arrangements lack transparency and often disconnect the client from the execution process.
Selecting the right local SEO agency requires assessing expertise, clarity, and pricing integrity. Business owners should:
A trustworthy agency will share its methodology and pricing framework openly. Transparency strengthens confidence and ensures each investment contributes to tangible business growth.
Not all local SEO agencies operate in the same way. Some rely on external providers, while others maintain complete in-house control. The difference lies in accountability and transparency.
Working with an agency that manages campaigns internally or supervises external work responsibly ensures consistent communication, relevant strategies, and measurable performance. Business owners should expect clarity, fair pricing, and verified results from their SEO partner.
Sustainable search success depends on working with experts who understand the local market, communicate effectively, and remain invested in long-term client growth.
Vincent is the founder and director of Rubix Studios, with over 20 years of experience in branding, marketing, film, photography, and web development. He is a certified partner with industry leaders including Google, Microsoft, AWS, and HubSpot. Vincent also serves as a member of the Maribyrnong City Council Business and Innovation Board and is undertaking an Executive MBA at RMIT University.