Domain names are critical business assets. When registered under supplier details instead of the business itself, ownership becomes unclear and operational risk increases. Rubix Studios provides domain recovery services that aim to re-establish control, support compliance with auDA, and restore stability for Australian organisations.
Once domains are secured, clients may continue to managed registration, hosting, and renewals under Rubix Host or their preferred supplier.
Businesses whose domains are registered under supplier details instead of their own face structural risks that directly affect continuity and ownership. These risks create instability and can damage reputation.
Core risks include:
In addition to these direct risks, businesses often experience further complications during handover from poor providers. These side effects include:
Rubix Studios conducts the full recovery process, engaging with registrars and auDA where required. Each recovery is managed under the .au Domain Administration Rules.
Our process involves verifying client ownership, liaising with auDA and registrars, restoring websites from alternative sources where backups cannot be used, and re-establishing DNS, email, and hosting continuity. Every action is documented for audit and compliance.
| Previous Provider | Registry Role | Outcome / Summary |
|---|---|---|
| MLK Marketing | Reseller for Tucows | Rubix Studios facilitate transfer in compliance with auDA |
| Tucows | Registrar | Lawful transfer, compliant with auDA |
MLK Marketing acted as a reseller for Tucows, an auDA-accredited registrar. Rubix Studios, under Rubix Host domain registration and web hosting, as reported by clients, transfers sometimes required auDA intervention and did not align with best practices. Tucows performed its registrar duties lawfully and in accordance with auDA requirements.
All Rubix Studios recoveries are managed according to official legal and compliance guidelines.
Rubix Studios has assisted Australian businesses in recovering domains that were previously registered under supplier details. These include Speedy Shower Screens, Mobile Vehicle Inspections, Ript Furniture, Commercial Relocations Project, Rustic World Timbers, Gutterpumpa, along with numerous additional organisations.
Each recovery was supported by client contracts, registry records, official auDA correspondence, and legal advice. During handover, complications included backups that were incomplete or missing some previously created content. In those cases, deleted work remained in the WordPress Trash, clients received backups that, on review, did not include all previously created content. In some cases, material was later recovered via WordPress Trash or rebuilt.
During handover, further complications arose. Mobile Vehicle Inspections and Rustic World Timbers received backups that had content removed prior to transfer. Website content, including posts and pages previously created as part of their build, had been removed before the backup was taken. In both cases, confirming that some website content was absent from backups provided at handover.
Rubix Studios resolved these matters by lawfully recovering the domains through auDA and registrar processes, re-registering licences in the correct business names, and restoring websites. Where delivered work had been removed before backup, content was recovered from WordPress Trash or rebuilt from alternative recovery sources.
Hosting, DNS, and email continuity were reinstated, securing stability for each client.
Following recovery, clients may transition to Rubix Host for long-term management. This ensures domains remain in the client’s legal name while providing secure hosting, accessible DNS management, transparent renewals, and escalation support through auDA if required.
Domain names and websites must remain under client ownership to avoid disputes and disruption. Rubix Studios has assisted clients in recovering domains and websites through documented processes, with outcomes dependent on registrar and registry cooperation. Rubix Host manages a portfolio of domains across diverse industries, with an approach that emphasises compliance, transparency, and security.
This article is based on factual matters handled by Rubix Studios Pty Ltd. References to MLK Marketing, Tucows, and other suppliers are included only to document industry processes and outcomes, and are presented with client consent and supporting records. Nothing in this article constitutes legal advice. For domain disputes, businesses should seek independent legal counsel.
Rubix Studios manages all domain recoveries according to auDA, industry, and legal compliance requirements. For advice regarding domain disputes, businesses should seek independent legal counsel.
Publicly available reviews and media reports (News.com.au, 2025) document client concerns about MLK Marketing’s practices, such as contractual disputes and service delivery issues. Our role has been assisting affected businesses with lawful domain recovery under auDA rules.
