Aircall

Aircall is a cloud-based phone solution designed to help modern teams manage business calls, streamline communications, and elevate customer support. With a focus on seamless integration and intuitive design, Aircall empowers organisations to improve productivity and deliver exceptional client experiences.

Features

Aircall’s platform delivers advanced modules to simplify call management, support collaboration, and improve operational efficiency for diverse teams.

Core

AI-powered

Recent platform advancements include robust AI-driven enhancements designed to automate, assist, and improve business communications.

Integration

Aircall supports over 250 integrations, enabling organisations to connect workflows across leading CRM, help desk, and productivity platforms. Enhanced Salesforce Service Cloud Voice and HubSpot integrations add SMS sending as the record owner. The Aircall Everywhere SDK V2 now enables direct embedding of Aircall Workspace into customer and partner websites for greater operational flexibility.

History

Aircall's journey from a Paris-based startup to a global communications leader reflects continuous innovation, market expansion, and a strong focus on user experience. The company's success stems from its founders' vision to democratise business communications and their commitment to building technology that adapts to modern work environments.

Foundations

Established in 2014, Aircall set out to simplify business telephony with a cloud-native solution that eliminated the need for complex on-premise systems. Founded by Olivier Pailhès and Pierre-Baptiste Béchu, the company emerged from their frustration with traditional phone systems that were expensive, difficult to deploy, and poorly integrated with modern business software. Early development focused on creating a platform that could be deployed quickly, scaled easily, and integrated seamlessly with other business tools.

Growth

Following the launch of its first product, Aircall attracted early adopters seeking agile communication solutions. Positive market reception and successful funding rounds enabled the team to enhance its feature set and expand operations beyond France. 

The company's early focus on developer-friendly APIs and seamless CRM integrations quickly differentiated it from traditional telephony providers. This strategic positioning attracted forward-thinking businesses that needed flexible communication tools to support remote teams and digital-first customer engagement strategies.

Expansion

In 2017, Aircall entered the United States market, establishing a strong presence to support a growing international customer base. This expansion laid the foundation for partnerships with major CRM and help desk providers, further increasing adoption across diverse industries. 

The NYC office became a crucial hub for scaling operations across North America, allowing Aircall to serve enterprise clients with complex multi-regional requirements. This period also marked significant investment in localisation, ensuring the platform could meet regulatory and operational standards across different markets.

Leadership

By 2020, the platform was trusted by thousands of companies worldwide. Continued investment and rapid product development led to Aircall achieving unicorn status in June 2021, cementing its position among the top global cloud telephony providers. 

The $120 million Series D funding round not only validated Aircall's market position but also provided capital for accelerated product development and strategic acquisitions. By 2022, the company achieved "Centaur status" by exceeding $100 million in annual recurring revenue, demonstrating strong financial performance alongside rapid customer growth.

Transformation

From 2024 onwards, Aircall progressively introduced AI-driven automation, omnichannel conversation management, and advanced analytics. These innovations signalled the company's evolution from a voice-focused system to a complete communication intelligence platform used in over 100 countries. 

The integration of AI capabilities like the AI Voice Agent and real-time conversation intelligence positioned Aircall at the forefront of the emerging conversational AI market. This transformation reflects the founders' original vision of creating technology that not only handles communications but also actively improves business outcomes through intelligent automation and data-driven insights.

Industry

Aircall’s flexibility and scalability have made it a preferred communication platform across a range of industries.

In Oceania and the wider APAC region, Aircall is seeing rapid adoption, particularly among companies embracing remote and hybrid work models. Its cloud-based architecture, combined with global number provisioning, allows organisations to establish a local presence in multiple markets without physical infrastructure while maintaining compliance with regional telephony and data protection regulations.

Competitive

Aircall occupies a strong position in the global communications market by offering the agility of a cloud-based platform with enterprise-grade functionality. Unlike traditional telephony and legacy PBX systems, Aircall eliminates the need for costly hardware, on-site maintenance, and complex provisioning processes. The result is faster deployment, lower operational overhead, and a platform that scales in line with business growth.

Against other cloud contact centre solutions, Aircall differentiates itself through its user-friendly omnichannel workspace, enabling voice, SMS, WhatsApp, and voicemail management from a single interface. Its AI automation capabilities, including 24/7 virtual agents and real-time agent assistance, deliver measurable productivity gains and improved customer satisfaction scores.

For regulated sectors, Aircall provides robust compliance and security frameworks, supporting GDPR and other regional data protection requirements. By reducing infrastructure complexity while maintaining high reliability and security, Aircall presents a compelling alternative to both outdated systems and less flexible cloud competitors.